Privacy policy

This privacy policy applies to Sincere In-Home Care ("we", "us", or "our"), operated by L4 Enterprises Inc.. We are a non-medical in-home care provider located at 5500 Ming Avenue, Suite 360, Bakersfield, CA 93309, United States.

We respect the privacy of our clients, their families, and everyone who contacts us through this website. This policy explains what information we collect, why we collect it, and the choices you have.

We collect information in two ways:

• Information you provide directly. When you call us, email us, or submit the contact form, you may share your name, phone number, email address, the name of the person receiving care, your relationship to them, and a description of your care needs.
• Information collected automatically. Like most websites, our hosting provider and analytics tools may collect basic technical information such as browser type, device type, pages visited, and approximate location derived from your IP address.

We use the information we collect to:

• Respond to your inquiry and schedule a consultation.
• Develop and deliver an appropriate care plan for the person receiving care.
• Communicate with you about care, scheduling, and billing.
• Coordinate with caregivers and, when authorized, with healthcare providers.
• Improve our website and our services.
• Meet our legal, regulatory, and contractual obligations.

To plan care, we may collect information about a client's health condition, medications, mobility, and daily routines. This information is shared only with the caregivers and staff directly involved in providing or coordinating care, and with outside healthcare providers when you authorize it. We do not sell health information or use it for marketing.

We do not sell or rent your personal information. We may share it only in limited circumstances:

• With caregivers and staff who need the information to provide care.
• With healthcare providers, hospice teams, or family members you authorize us to communicate with.
• With service providers who help us operate (for example, a website host or phone provider), under contracts that require them to protect the information.
• When required by law, court order, or to protect the safety of a client or others.

Our website may use cookies and similar technologies to keep the site working and to understand, in aggregate, how visitors use it. You can disable cookies in your browser settings; the site will continue to function. We do not use cookies to identify you personally for advertising.

We keep personal information only as long as necessary to provide care, respond to inquiries, and meet our legal obligations. Client care records are retained according to applicable record-keeping requirements. Inquiry information from prospective clients who do not begin services is kept for a reasonable period and then deleted.

You may ask us what information we hold about you, request a correction, or ask that we delete information that is no longer needed — subject to our legal and care-related obligations. To make any of these requests, contact us using the details below.

We take reasonable steps to protect personal information against unauthorized access, loss, or misuse. No method of transmission or electronic storage is completely secure, but we apply measures appropriate to the sensitivity of the information.

Our services are intended for adults and families seeking care for themselves or a loved one. This website is not directed to children, and we do not knowingly collect personal information from children.

We may update this privacy policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review it periodically.

If you have questions about this privacy policy or how we handle your information, please contact us:

• (661) 888-4908
• info@sincereinhomecare.com

L4 Enterprises Inc.
5500 Ming Avenue, Suite 360
Bakersfield, CA 93309, United States